Joel and I recently hosted a Help Desk Hangout On Air to discuss some basics about Google Places for business. We tried to address some of the questions I hear every day here in the forum, so if you have a few minutes, you might pick up some good info by watching the video:
Do you guys use other Google products? We did this as part of a series of Help Desk Hangouts — which we host every Wednesday at 11am PT on the Google+ Your Business page — during which we cover Google products that can help you with your business. I'm always looking for ideas for these Hangouts, so let me know if you any topic suggestions (looking for suggestions beyond Google Places).