Problem Description: My Google Apps Control Panel access has been
disabled by Google as an e-mail address of an administrator was found
on the list of Yahoo Voices compromised passwords. I received this
e-mail to the back-up e-mail on my account last night:
Google has become aware of a security incident involving Yahoo! Voices
that may have affected the security of your domain administrator account
for your domain.
The administrator user was found on a list of compromised Yahoo! Voices
credentials released by those claiming responsibility for the Yahoo!
This user signed up for the Yahoo! Voices account using their Google
Apps email address and there is a high risk that the same password was
used for both their Yahoo! Voices account and Google Apps administrator
Since the account is an administrator account granting the control over
the Google Apps domain, Google has suspended the account.
Information about the Yahoo! Voices issue can be found in the recent news:
2. After this step is completed, please reply to this email and request
for the Google Apps support team to re-enable the administrator account.
I have taken step # 1 above, and then sent an e-mail reply to
the message as directed in step # 2 above. The problem is that when I
send an e-mail replay as directed in # 2 above, I receive a notice that
my e-mail has been rejected - here is that message:
Your email has been rejected.
The email address eSup...@google.com
is used for communication on existing support cases only. Emails sent
from Google Enterprise Support representatives contain a reference
number in the subject line. If you're writing to Google Enterprise
Support regarding an existing support case, please reply to a previous
email on this case and verify that the reference number is included in
the subject line of the email. If you're writing to multiple support
addresses, you'll need to remove esup...@google.com from the 'To' field and try again.
Emails without reference numbers sent to eSup...@google.com
are automatically rejected. If you are interested in opening a new
support case with Google Enterprise Support, please see instructions
found in the appropriate Google help center, as the process for opening
new cases varies by product line and service level. A list of Google
Enterprise product help centers can be found at http://www.google.com/support/enterprise .
I've visited the Google Enterprise Support link above, but have
found no answers to how to resolve getting access to my Google
Enterprise (Apps) account.
Please advise on how I can gain access to this account!