I'm still having this problem as well. From what I can tell the problem is that our support tickets did not have numbers attached. Therefore, when we try to complete step two our emails bounce back. How do we let Google know we are ready to re-enable our accounts if we can't reply to their Enterprise Support emails?
"ACTIONS REQUIRED: 1. To recover access for the administrator account, the affected administrator user will need to follow the steps in this Help Center article: http://support.google.com/a/bin/answer.py?hl=en&answer=335612. After this step is completed, please reply to this email and request for the Google Apps support team to re-enable the administrator account."
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