Google Product Forums

Re: This Account Has Been Disabled Message when attempting to access Google Apps (Enterprise) account


nycinsider Jul 15, 2012 11:46 AM
Posted in group: Google Apps

Categories: Admin console :

Just received this useless email from Google...and I also found out my email is not even being collected while it's disabled, but people are getting error messages. Google is about to drive me out of business. In another few days, my whole business will be shot and this will be all be futile....

GOOGLE GET IT TOGETHER! THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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7:03 AM (1 hour ago)

to me
Hello ,

Thank you for continuing to work with us on this issue. I've routed this case to a specialized technical team for further analysis. A member of that team will take ownership of your case and will contact you directly after they've reviewed the information you've provided in this case. Here's what to expect:

1) In-depth questions: To aid in the troubleshooting process, we may need to ask for additional or more current information about your issue.

2) Further troubleshooting steps: We may ask you to perform some troubleshooting steps to help us pinpoint the source of your issue.

3) Workaround steps: If we cannot provide an immediate resolution to your issue, we will try to provide directions for implementing a temporary workaround.

4) Resolution steps: If we identify a resolution for this issue that requires action on your end, we will describe steps you should take and provide support as you implement this solution.

5) Resolution descriptions: If we identify and resolve the issue affecting you, a brief description including the root cause will be provided.

We appreciate your continued assistance in this process, and a member of our technical team will be in touch shortly.

Sincerely,

John
Enterprise Support