Google Product Forums

is this accurate? (account recovery)

redtoadmedia Mar 28, 2012 9:20 AM
Posted in group: Google Analytics

Categories: Discuss issues related to your accounts, reports and data :

We have a client who was previously serviced by another party. The client did not have admin access to their analytics account and when they requested, they were made a user so they could see reports. They then asked again to made an admin on the account and this was the reply:

The (client) profile is part of an account that contains 50 other client web sites.  Google does not currently provide a way to give a user admin access to a single profile, only an account. I can not do that because the account contains sites in addition to (client)  If/when Google starts allowing me to move a profile from one account to another I will gladly do it and provide admin access to that account at that time.


Questions:

We were sort of left scratching our heads because we didn't think this was even possible. Is it? And then if it is, is there any action we can take to so the client can recover admin rights to their data?

thank you in advance.