|I've just downloaded SketchUp Pro 7.1 which wants a serial # and an authorization #. Where do I get those?||K Turkalo||10/11/09 12:12 PM|
SketchUp version:Pro 7.1
|Re: I've just downloaded SketchUp Pro 7.1 which wants a serial # and an authorization #. Where do I get those?||Colin Holgate||10/11/09 1:53 PM|
Assuming you went through buying it first, here:
then you will be sent an email with the registration details. I think that is done by a human, so it may not get processed until tomorrow, or Tuesday if they take Columbus Day off.
Meanwhile, you can use the program for a while without the registration details. When you launch it you should see the number of hours of use you have left in its trial mode. After that time runs out it will still work, but the Pro features will have been disabled.
If you're just learning SketchUp and don't want to run out of Pro hours while you get the hang of it, you could download and install the free version. When you install it, make sure to install it into a custom location, otherwise it will overwrite the Pro version. Then you could practice all the general features in the free version, and just open the Pro one to try out Pro specific features, until your registration details arrive.
|Re: I've just downloaded SketchUp Pro 7.1 which wants a serial # and an authorization #. Where do I get those?||Gaieus||10/11/09 3:26 PM|
That used to work with version 5. Now the two programs are identical and share the same registries so even if you install it into a different folder, the Pro Eval will keep launching (or what).
Since version 6, you can simply leave it running out of the eval period and it will gracefully degrade to the functions of the free version.
|Re: I've just downloaded SketchUp Pro 7.1 which wants a serial # and an authorization #. Where do I get those?||Colin Holgate||10/11/09 6:42 PM|
That's a shame. On Macs you can have both versions on the go at once, so long as you renamed the first folder that was installed. The best solution then might be to only install the Pro version when you really need a Pro feature, or when your registration details arrive.
|BTF_101||6/2/10 1:29 PM|
On a related topic: I purchased Sketchup Pro last week through http://sketchup-store.sketchup.com/ I received two follow up emails, neither of which include a serial number or license key. Any guidance would be greatly appreciated. The information included in the emails are "Item Number" and "Description". Unfortunately, Google does not appear to have a human to human means of interface for this kind of issue.
|Colin Holgate||6/2/10 2:09 PM|
John Bacus, the product manager, has been noticeably responsive lately, and may swoop in here any moment. Failing that, go to this page:
and fill in the bits you know, and a human does get to read the message.
|John Bacus||6/2/10 4:38 PM|
Colin's link is the best way to get a human being to respond with an answer to licensing questions- I'll pop down to make sure someone in customer service is keeping an eye out for your message. Sometimes those folks do get a bit flooded with questions, but be patient and they will get through to you.