|Upcoming changes to Google Merchant Center to improve the Product Search experience||Ronald||7/9/10 7:52 PM|
Starting in late August, product offers in the Electronics, Books, and Media categories from US merchants may not appear in Product Search if your data feed does not include the necessary unique product identifiers, such as MPN, Brand, GTIN/UPC/EAN or ISBN. These attributes will not be required for your feed to process correctly, so any product-based ad format will continue to show and product offers in other categories will continue to be listed on Google Product Search. However, to avoid seeing a drop in traffic from Product Search, we urge you to start including these unique identifiers as soon as possible, for as many categories as you can get this data.
For more details, including what specific identifiers you should include for each category of item, please see this Help Center FAQ: http://www.google.com/support/merchants/bin/answer.py?answer=160161.
Please visit the official Google Merchant blog at http://googlemerchantblog.blogspot.com/2010/07/improving-product-search-experience.html for more information on these changes.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||SadieBellsBooks||7/11/10 4:38 AM|
What if you are selling a set of multiple books? Do you put all ISBN numbers in?
What about books like community/church cookbooks which may have been published after 1970 but have no isbn number?
Do we need to also add the year attribute, especially if the book does not have ISBN number? How will Google determine whether the book does not have an ISBN number or the ISBN number simply was not submitted?
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||bluepennylady||7/13/10 8:04 PM|
bumping Wally's bump to the front.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||SadieBellsBooks||7/15/10 3:15 AM|
Thanks Judy and Wally for the bumps
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||xonatek||7/16/10 10:53 PM|
We manage dozens of accounts for companies that sell electronic components. They all fall under the "Electronics" category, but none of them actually have unique identifiers, since they aren't generic, end-consumer products. How will these types of products be affected?
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||Vistaview||7/18/10 2:51 AM|
Using UPC is a good idea, but only in theory. Most of the products that I sell simply do not have a UPC code. The manufacturers are not interested in obtaining the UPC code, so as a merchant there is not much that I can do about it. The MPN is usually unique. Will this be sufficient for Google Base ?
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ilhaverde||7/20/10 11:45 AM|
I installed the latest googlebase module on my zencart. Now I am able to include an isbn in my xml. The problem is google is not recognizing it as an isbn number. I'm getting the warning Invalid UPC value (12 warnings) Please make sure the value is a valid UPC value. I don' t have any UPC's entered. The xml file clearly shows the numbers to be isbn. <g:isbn>0345303075</g:isbn>.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ilhaverde||7/20/10 11:54 AM|
wwwallyh you said "Any number used is a plus, as long as it is accurate... never make one up or use one you cannot confirm."
What about this scenerio.
I have a zen cart and use easy populate to upload new listings or to revise existing listings. One requirement for easy populate to work is to have something entered in the model field. The problem is, most of what I sell do not have model numbers. What I have been doing is adding a book title as the model number or manufacturer or some other identifier if it's not a book but still does not have a model number.
Is this actually hurting me?
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ilhaverde||7/20/10 1:16 PM|
""A book title is neither a model number nor manufacturer""
well, I recognize that.
What about the problem with google not recognizing the isbn number? Google wants us to add isbn numbers. I did that. Now it's being recognized as an invalid UPC.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ilhaverde||7/20/10 3:35 PM|
ok, thanks for answering.
For the isbn I gave as an example, my book has only the 10 digit isbn. I have a good many books that have only a 10 digit isbn. I don't think it would be realistic to be expected to research to see if there is also a counterpart 13 digit for every book I have. I hope that isn't why google is misidentifying the isbn as a upc. I am going to test it out though.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ilhaverde||7/21/10 6:58 AM|
Ok, I tested with a 13 digit isbn and the error shows as, Your item list contains invalid product identifiers. Please submit valid identifiers.
The data quality report shows the isbn as, gtin: 9781579651886
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ilhaverde||7/21/10 8:23 AM|
yes it is a cookbook LOL
There are lots of folks really concerned about these isbn and upc identifiers and how this is going to affect their listings come August.
Are our efforts to get with googles program a wasted effort? Is there something we are missing on our end and why they are not being recognized as isbn's? Or is google still working on them to get them working correctly? I'm just looking for something definitive to relate to questions I am asked.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||Ronald||7/29/10 3:02 AM|
Hello Google Merchant Center users,
Answers to some of the questions asked above:
1. If you are selling a set of books, please include the ISBN for the set rather than books in the set.
2. If you do not have a valid unique product identifier for your item, you will have an opportunity to request an exemption.
3. If you do not have UPCs for certain items, provide MPN and Brand for these items. However, we strongly recomend including values for all three attributes.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||SadieBellsBooks||7/30/10 3:03 AM|
Thank you Ronald
Since many of us have our items submitted by marketplaces, can you explain how we will request exemptions?
Also, regarding "sets" of books - many times a seller may sell, for example: 2 Betty Crocker Cookbooks as a "set" - in that case, there is no ISBN number for the "set" - what do we do in cases like that?
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||Ronald||8/11/10 1:41 AM|
Sorry for the delay in response.
We are still working on the exemption feature for individual accounts and marketplaces.
For custom bundles where there is no valid unique product identifier, you may apply for exemption.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ju ju beane||8/19/10 1:24 PM|
I have added MPN and UPC where available. However, I have noticed that even if we have included the proper UPC and MPN, only a handful of retailers are being included in many common search results. For instance....
I have noticed a few different situations where our products are not appearing. I would appreciate feedback on the following questions:
#1 Why would our company's products not appear in this search result even though we have products matching this description/keyword?
#2 Why would our company name appear one day and not the next for the same keyword search or product? I have noticed this with the left side search "Any Store" and in the actual product result.
#3 Why is our company not included in comparison pricing for an item when we have the exact UPC number for that item?
Thank you for the assistance.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ju ju beane||8/19/10 1:46 PM|
These are not new products. My company has been carrying these items for months and had previously been included in the search results for the example given above. Just recently, this month to be exact, we are now finding our company is excluded from the results. Why would the relevancy of these products be in question when these items have not changed in our data feed?
Thank you for the feedback.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ju ju beane||8/19/10 1:57 PM|
Our last data feed had only 3 errors or so for the UPC format; but those were not for Jo Jo Designs products. We use the manufacturers MPN and the UPC where available. Our website is http://www.jujubeaneboutique.com
Thank you for the help
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ju ju beane||8/19/10 2:14 PM|
Of course there is no guarantee; but you certainly increase the odds when you put a company name in your search. It's the organic search that doesn't include a retailer name that I am most interested in. That is how someone will search for a product. If they had our company name it seems likely they would just go directly to our site.
In any case, it seems the bigger stores with more inventory are coming up routinely and most often in the comparison search and the general search. Is there preference in the algorithm for a company with a larger inventory or data feed?
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ju ju beane||8/19/10 3:28 PM|
I mean "organic" in the sense of how someone would most likely search for a product in Google's product search.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ju ju beane||8/19/10 5:40 PM|
I am sorry to beleaguer the issue; but since we carry Jo Jo Designs bedding, shouldn't we be surfacing in the product search results for this item?
What is the method to which Google chooses the company's that appear under "Any Store" or in the search results? I am just trying to understand why it is that we are not appearing any longer in results where we had been prior to this last round of changes to the product search.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||ju ju beane||8/19/10 6:07 PM|
My concern is really based on the fact that I have added UPC numbers to these products and still we have sank in the results despite making the effort to do so when it wasn't yet required for this product category. It appears that having a UPC or MPN has little impact on your appearance on the product search results. However, I understand where this might be muddying the waters under this particular topic.
I appreciate your time. Thank you once again.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||mghammell||8/21/10 1:25 AM|
Stupid question maybe. Is this upc mpn requirement tied in- in any way with the normal search functions? Virtually no one on ebay has had any new customers through
Google search for the entire month so far. MY items(gemstones-have none of these type identifiers) and ebay items do not require these. All of our items being rejected for the lack of?
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||mghammell||8/21/10 12:04 PM|
thanks wwwallye-probably true i saw the catagories--but then again- 490 of 493 of my datafeed items now show up as not unique or duplicate items-starting as of about 4 days ago.
Just because something is supposed to work one way does not mean it will in real life.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||andyshea77||8/23/10 12:09 AM|
If my product only has ASIN code instead of UPC, should I submit that or just leave it blank?
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||SteveDiamond||8/23/10 10:34 AM|
I hate to say this since I have loved Google Base for a long time.
This really hurts the small retailer of non UPC items.
I sell electronics and we own about 100 unique UPC's for our branded items but that is not a whole bunch of ads.
Amazon and Buy.com are the big winners again!
They are able to use all their feedback for all their merchants. Smaller companies like ecrater have feedback for every individual merchant.
They constantly have duplicated items from the same merchants, something the rest of us get kicked off for.
Now, since Amazon/Buy require UPC's they are at the top of the list.
I understand these companies pay a lot of money to Google, but Froogle, Google Base, etc. really evened the playing field for the little guy.
I am very sad this has happened. I am sure this is going to be just as bad as last August when they were able to start loading all their items.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||andyshea77||8/25/10 1:50 AM|
What if I have 2 products that share the same MPN/UPC but different attributes (i.e. different number of components included inside these 2 products)? In this case, how should I submit the feed? Thank you
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||wwwallyh||8/25/10 6:41 AM|
There is going to be some sort of exemption request form
Maybe for #of items in a package will have a special inclusion form.
We'll have to wait and see.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||anjewel||9/1/10 6:05 PM|
I want to know does this change have influence to other country's merchants.
Very appreciate for your answer!
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||Celebird||9/1/10 7:29 PM|
if the feed is registered with the u.s. as the
target-country then, u.s. rules should apply
to the feed, website, items, e-commerce,
and the website landing-pages.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||MsPaperlicious||9/10/10 8:44 AM|
My site sells stationery. Not in the Electronics, Books, and Media cats. However, I am getting error messages now on stuff like this:
1 items 100% of electronics
Examples from your items: Identifier
Turntable Record Player Gift Tags Missing
How can get this corrected? I'm guessing it tagged it because of the name "record player", but it's not in the electronics category, so I'm confused.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||honeysucklemusic||9/17/10 9:26 AM|
I also am having problems with ISBN numbers. I have tried to use publisher numbers on everything. I have 390 publishers but only about 10 use ISBN numbers on the newest items. I am trying to update my data base, but I have 7000+ items on my list. A few of the publishers use numbers beginning with M. Some of the US publishers have 12 numbers beginning with 0. You seem to be favoring the giant publishers and the shops with scanners. What about the tiny publishers with few titles and the one person shops? Do we leave the ISBN column blank? Why isn't the publisher number and a link to the publisher enough? It will be interesting to see how many of the hand entered numbers show up correctly on the next upload.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||BenTal||9/19/10 5:50 PM|
What do we do if our products are mislabeled? Do we ask for an exemption? None of these items are books or media:
18 items 100% of books
Examples from your items: IdentifierXANTECH VO-NB1I Numerical Bag Of Buttns Ivory - XANTECH VO-NB1I Missing
NC-PXKEYH26S PXKEYH26SPEC Specific Numbers - NC-PXKEYH26S Missing
Bommer 9040DP 382 Missing
Caddx 466-1936 - CAREGARD OWNER S MANUAL Missing
EDCO EL-PC642CPTU Pass Through Unit F/Troubleshooting Circuits W/Pcb1B - EDCO EL-PC642CPTU Missing
42 items 100% of media
Examples from your items: IdentifierXANTECH VO-BCHDNW Button Channel Down White - XANTECH VO-BCHDNW Missing
Quam Nichols QM-QC10 Attenuator W/Embossd Positions Missing
Emerson Network Power CD-247733P 3 Step-Self-Adjusting-Stripper Tool-Sold In Pkof10 Missing
Bommer 15016-605 Missing
ALEPH AMERICA AL-CMCSEP1 A Separator To Be Used With CMCSeries - ALEPH AMERICA AL-CMCSEP1 Missing
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||Celebird||9/19/10 6:23 PM|
yes -- contact google directly:
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||BenTal||9/19/10 6:32 PM|
Thanks Celebird, but we do have some products that are listed as Electronics which do have UPCs, when I ask for an exemption I don't see any way to ask for a partial one, won't google just think I am trying to bypass by asking for an exemption? The contact form doesn't have a choice for mislabels. I am worried dont want google to think I am trying to fool them.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||Celebird||9/19/10 6:40 PM|
first, you're welcome.
unfortunately, i believe there's no other related form.
you might try explaining such details
in the form's none-of-the-above area.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||BenTal||9/19/10 6:42 PM|
Thanks again any chance the Google Employee will respond as well? please...
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||honeysucklemusic||9/20/10 7:11 PM|
I am trying to add the publisher numbers as I can find them. Many of my 390 publishers do not have numbers. They are small with only a few titles. Some of them don't even have publisher numbers- just titles. A few are larger, but they don't have anything more than
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||honeysucklemusic||9/26/10 9:51 AM|
I uploaded all 7391or so items this morning. I have added ISBN numbers for about 150 of them by hand. The dashboard indicated that it has gotten the numbers for 5 items. How do I figure out which ones are OK? I still have no idea what to do about most of my inventory which has no ISBN number. Most of the sheet music publishers do not use them.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||honeysucklemusic||9/26/10 10:26 AM|
I did twice, but:
"Thank you for your email. As mentioned in our earlier email, we require
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||honeysucklemusic||9/26/10 10:57 AM|
I guess my questions are- did google really get any of the ISBN numbers that I entered? Is there a problem with the 7200 items that have a field for that number, but no number?
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||honeysucklemusic||9/26/10 4:51 PM|
I tried to contact them after they sent the message I quoted above and they sent the same message again. I think others in this discussion are having the same problem. Is there a way to get a clear solution? I would just feel better if I knew that the numbers I was entering were actually getting into the feed.
|Re: Upcoming changes to Google Merchant Center to improve the Product Search experience||badasstoymaster||6/8/11 9:10 AM|
I, too, am having issue with this UPC requirement. The competition is so fierce now, that often the only way to survive in the toy business is to come up with unique items, and offer them as a set...Star Wars for example...you promote 4 different action figures that have a commonality... and you sell them as a set. Each invdividual action figure has a UPC and there IS NO MASTER UPC for the set, beacuse it is a promotional custom set....
Since there is no master carton UPC, as they were pieced together, are we allowed to OMIT the UPC.. or do we need to include all 4 UPC's(in this example) separated by commas?