| Hangout error 3 | Margie H | 7/27/12 7:35 PM | I have uninstalled the plugin and reinstalled. Cleared cookies and restarted my Windows 64 bit PC over and over again and I'm still having issues. I heard that it's an issue with the Plugin. I thought people said the issue was fixed, but apparently i |
| Re: Hangout error 3 | + Gaurav Power Poster | 7/28/12 12:17 AM | <This message has been deleted.> |
| Re: Hangout error 3 | + Gaurav Power Poster | 7/28/12 12:24 AM | Hello, Please explain your problem in bit detail,browser detail? please take a look to these article Troubleshooting audio/video issues in Hangouts The plug-in won't install Uninstalling the voice and video chat plug-in try with different browser |
| Re: Hangout error 3 | Kaleh | 7/28/12 8:01 AM | It is my understanding that the previous problem that was wide-spread has been resolved. Perhaps your issue is something new. Have you also used the "Report a problem" option from within the Hangout screen (through the Gear icon)? You might also |
| Re: Hangout error 3 | Dori, Google Community Manager | 7/29/12 8:12 AM | Thanks for the report! The initial issue that we were experiencing on Thursday was resolved, so this may be a different concern. Are you receiving a specific error message? Can you please send what OS, browser version, webcam, and plugin version you |
| Re: Hangout error 3 | Margie H | 7/29/12 2:22 PM | Windows 7 (64 Bit), Chrome, Firefox, RockMelt, Opera (They are all updated to the recent version). Webcam- Chicony USB 2.0 Camera (internal webcam), plug-in version: 3.3.2.8436. Video of the crash happening across browsers: http://www.youtube.com/ |
| Re: Hangout error 3 | Frogan | 7/29/12 3:56 PM | http://productforums.google.com/forum/#!category-topic/google-plus-discuss/hangouts/WSZ9po7FDJc |
| Re: Hangout error 3 | mjc | 7/29/12 5:05 PM | On Thursday night i was using Hangouts as per normal, when i woke up on Friday and tried to join a hangout I got: Call Error Try calling again, or restart your browser. Reason Code: 3 I use Firefox so i tried Hangouts on Google Chrome and Internet E |
| Re: Hangout error 3 | Deano L | 7/30/12 2:25 PM | I had the Lifecam Studio and i wasn't actually aware thatr google+ did an update, however when i went to join a hangout my lifecame stuio webcam failed, i tried a 1001 things to rectify this issue but to no avail. I was totally baffled as to why my w |
| Re: Hangout error 3 | Andrew_X | 7/31/12 6:15 AM | Same issue. Windows 7 x64, Chrome 20.0.1132.57m and Firefox 5.0.1. Tryed removing Google Talk Plagin. |
| Re: Hangout error 3 | Dori, Google Community Manager | 7/31/12 3:59 PM | Hi everyone, Next time you receive this error, can you please hit "report a problem" (you will need to click the gear icon in the top right first). Once you submit that, you'll get a Case ID, which you can then post here. This information will help o |
| Re: Hangout error 3 | Margie H | 7/31/12 4:26 PM | I'm not getting a Case ID when I click on Report a Problem. |
| Re: Hangout error 3 | Dori, Google Community Manager | 7/31/12 7:52 PM | Hi MargieH, You must actually submit a problem. I would suggest checking off one of the boxes (microphone, camera, etc) and then clicking the submit button. Once you submit your issue to report it to the team, you will get a case ID number, written i |
| Re: Hangout error 3 | mjc | 7/31/12 9:13 PM | You do not get an ID number or anything, look at this video this is what happens http://www.youtube.com/watch?v=wUR4c0gciCE The little cog disappears and when you submit the report all it does is go back to the error screen. |
| Re: Hangout error 3 | Margie H | 7/31/12 9:48 PM | I agree with the person that commented before me. I get nothing. :-) |
| Re: Hangout error 3 | Moritz T | 8/1/12 12:13 AM | It looks like you can start a hangout, but just are not able to invite someone.Have you tried to invite only one person instead of your circles?What happens when you want to join a hangout? You only get a case ID when you submit an issue. You can do |
| Re: Hangout error 3 | Andrew_X | 8/1/12 1:04 AM | Error occurs even if you don't invite users. If you join hangout it also occurs.About case ID: I clicked on link in bottom right corner and submitted the report, but didn't get any ID. |
| Re: Hangout error 3 | Margie H | 8/1/12 1:34 AM | I get the same error no matter what I do. Another Google Employee told me it's a bug and it's been reported and they are working on fixing it and I'm not the only one with the issue. |
| Re: Hangout error 3 | Dori, Google Community Manager | 8/1/12 11:52 AM | Thanks for the video mjc - I've passed that on to the team as well. I see what you mean that the gear in the Hangout window disappears after you receive the error. Could you please try clicking the gear from the Hangout window before you receive the |
| Re: Hangout error 3 | mjc | 8/1/12 2:07 PM | Here are the screenshots Dori https://plus.google.com/photos/104572481262805238996/albums/5771809139975028145?authkey=CKaM88bgnp3YmwE As you can see i quickly selected the gear icon and got to the settings page, I submit a report but no case ID. On " |
| Re: Hangout error 3 | Margie H | 8/1/12 2:36 PM | Dori, that's my video. I made that a few days ago. haha. I hope you all get this hangout issue fixed soon. I know you all are working hard on it. I'll just wait patiently. \It's not the end of the world to not have hangouts, but it does make G+ less |
| Re: Hangout error 3 | mjc | 8/1/12 2:49 PM | Thanks for the video Margie, it explains a lot if they can see it happening. |
| Re: Hangout error 3 | Margie H | 8/1/12 2:56 PM | :-) I glad you did the screenshots. I kept saying that I didn't see a ID Code. I don't know if folks believe you anymore unless they see a photo or a video. :-) |
| Re: Hangout error 3 | mjc | 8/2/12 10:36 AM | Dori is there any more news on this error ? |
| Re: Hangout error 3 | LordSteve | 8/2/12 12:25 PM | I'd just like to add to the noise here. I'm getting Error Code 3, too, which is unfortunate since I have weekly hangouts scheduled for Thursdays. Thanks for keeping us updated! |
| Re: Hangout error 3 | LordSteve | 8/2/12 12:54 PM | I'm not sure if this will help, but I'd also like to point out that I have two webcams connected to my computer and it seems to be attempting to turn each of them on in turn before failing. Neither of these cameras cause any issue with any other prog |
| Re: Hangout error 3 | Dori, Google Community Manager | 8/2/12 1:20 PM | Thank you for the report LordSteve. Additional reports can definitely help. No updates from the team yet, still looking into this. Dori |
| Re: Hangout error 3 | felipez1000 | 8/2/12 2:36 PM | no hay solucion? |
| Re: Hangout error 3 | Dori, Google Community Manager | 8/2/12 7:30 PM | Hi again everyone, thank you for your patience and understanding while we look into this. If you are still experiencing the Error Code 3 and are not receiving a Case ID when reporting an issue, can you please follow the below directions to manually c |
| Re: Hangout error 3 | felipez1000 | 8/2/12 8:39 PM | me aparecen 2 archivos gtalkplugin-c1597385878.log gtalkplugin-c1951047845.log :D porfavor ayudenme :c |
| Re: Hangout error 3 | Luiz | 8/2/12 8:40 PM | Hi Dori S., I think users can access this page to get this information. (see the image below) Abraço, Luiz Fernando Referece: Google Feedback |
| Re: Hangout error 3 (Fixed) | mjc | 8/2/12 9:14 PM | I have fixed my Code 3 Error. I am on Windows 7 I don't know if it will be the same for other operating systems but here go's. 1. Right Click speaker icon beside your clock on the right hand side of your task bar. 2. Left Click Recording Devices. 3. |
| Re: Hangout error 3 (Fixed) | LordSteve | 8/2/12 9:33 PM | This seems to have circumvented the error for me, too. Huzzah! |
| Re: Hangout error 3 (Fixed) | felipez1000 | 8/2/12 9:43 PM | gracias! ahora me funciona lo unico malo es que se me escucha voz de ardilla ._. ¿como lo arreglo? |
| Re: Hangout error 3 (Fixed) | iamnoman | 8/2/12 9:57 PM | Call error.Try calling again, or restart your browser. Reason Code: 3 It just show me this error,I can't enter a hang out, I can't make a gmail voice or video call.Can not call any ph number from gmail pannel .I don't know what happend with google? |
| Re: Hangout error 3 (Fixed) | Margie H | 8/2/12 10:56 PM | Thank you. My issue is finally fixed also. I thought about changing all audio and video settings to default days ago, but i wasn't sure if it would do any good. I wish i had went with my gut. Thank you MJC |
| Re: Hangout error 3 (Fixed) | Andrew_X | 8/2/12 11:15 PM | Thanks a lot, mjc! It seems like now it works fine. |
| Re: Hangout error 3 (Fixed) | Dori, Google Community Manager | 8/3/12 9:08 AM | Thanks for your hard work and persistence @mjc and @MargieH! If you're receiving Error Code 3 while trying to use Hangouts, please try the workaround posted by @mjc above. Thanks!!Dori |
| Re: Hangout error 3 (Fixed) | mjc | 8/3/12 9:39 AM | You are all welcome, only too glad to help. Dori if you guys @ Google fix the issue with 96000 Hz Studio Quality could you please let us know. Thanks |
| Re: Hangout error 3 (Fixed) | Nyokabi | 8/4/12 8:30 PM | Thx. ur a life saver |
| Re: Hangout error 3 (Fixed) | iamnoman | 8/7/12 3:16 AM | Really ,you are great... I have been trying to solve it in all possible ways, searching forums every day, I just followed what you said and it solved it.... Just amazing.. EVERYTHING IS WORKING NOW.......... GMAIL,VIDEO CHAT,VOICE CHAT, HANGOUT. GOO |
| Re: Hangout error 3 (Fixed) | EddyRemy | 8/9/12 7:11 PM | Dude! you're Awesome, I have no idea how you got to find this issue but Thanks a lot.I've been on this for a while now. I thought I was getting warm but who knew the mic could have an impact to cause that kind of error! Thanks A lot! Eddy Remy, |
| Re: Hangout error 3 (Fixed) | mjc | 8/9/12 7:16 PM | You are most welcome Eddy |
| Re: Hangout error 3 (Fixed) | painter8 | 8/23/12 3:44 PM | Hi, Hangouts is freezing up on me too, no error code it just freezes when I try to join a hangout and I have to reboot. It was fine until a few days ago, Windows XP SP2 and Firefox. Tried mjc's fix but a different menu comes up when I right click the |
| Re: Hangout error 3 (Fixed) | painter8 | 8/23/12 4:46 PM | Haven't found a way to uninstall WMP, evidently it "dies hard". But I've done a System Restore to the day before installing it and am now able to load Hangouts, yaay!! This is related to mjc's solution. |
| Re: Hangout error 3 (Fixed) | peebs | 9/5/12 5:12 PM | how does this work on a mac? |
| Re: Hangout error 3 (Fixed) | mjc | 9/5/12 6:31 PM | Not sure Peebs, I have never used a Mac. Sorry . |
| Re: Hangout error 3 (Fixed) | Joe Powell | 1/10/13 7:56 AM | Was a solution for OS X 10.6.8 found? I'm having this exact problem and none of the suggested fixes have worked so far. Many thanks |
| Re: Hangout error 3 (Fixed) | Dori, Google Community Manager | 1/10/13 12:31 PM | @Joe, I've replied with some more questions for you on your other thread. |
| (unknown) | 4/17/13 6:05 PM | <This message has been deleted.> |