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My child abruptly lost all access to her years-old gmail account because she is under 13

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My child abruptly lost all access to her years-old gmail account because she is under 13 gadkarisan 7/10/11 5:29 PM Explain your issue in full detail here: My children are home schooled and use email extensively to communicate with teachers, fellow students, and post homework in online classes. They stay in touch with their out of state grandma and other relatives
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 wibberleo 7/10/11 5:56 PM This is ridiculous.  The same thing just happened with my 12 year old daughter.  We don't homeschool, but email is still used in school to communicate with teachers and fellow students, and likewise keep in touch with family all over the world.  Also
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 wdurham 7/11/11 5:43 AM Your children must have lied about their age to have been able to sign up for the accounts in the first place, as Google does not permit under-13s to run Google accounts of any kind, as it breaches their responsibilities under COPPA.  I realise that
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 gadkarisan 7/11/11 6:40 AM That's a great lawyer's answer. As a person, though what it means is that Google says that all of the content and memories that were authored by my child are disposable and no one at Google cares a whit about even allowing us to retrieve that preciou
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 gadkarisan 7/11/11 6:54 AM Also: @wdurham, COPPA doesn't protect children online (that's the confusingly similarly named COPA), COPPA prevents Google from gathering data or information from children under the age of 13 without their parents' consent. It's meant to protect chil
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 mklave 7/13/11 9:09 PM I setup my 12 year old daughters account that she's be using for over a year and I did not lie about her age.  Google did not ask.   Clearly they are using registration for Google+ to retroactively age-check.  Google can't rely on condescending and i
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 k_swan 7/15/11 7:23 AM I have a very similar situation.  My son has started to write a book in his google docs account.  Now he is locked out.  I am quite sure that we did not lie about his age.  I didn't know about this clause in the TOS until the account was locked. I h
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 deeyoji 7/17/11 12:40 PM I keep hearing about this magical age of 13, but I just tried to open a gmail account for my 14 yr old wasn't able because she's too young.
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 mark.mwill2 7/17/11 7:29 PM I also did not lie about my daughters age when I set up their accounts. They have been using their accounts with no problem for well over a year. Their accounts were locked out without warning and without any chance to retrieve their data. This is un
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 bunkacid 7/18/11 9:00 PM This would not be a problem if we all used the internet like we should be by it's very design. Something as simple as providing our own email communications services from a simple plug-computer device running off of our home internet connections. But
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Natalie Villalobos 7/20/11 10:58 AM Hello gadkarisan, wibberleo, and all those affected by this policy, I know this must have been frustrating, so I wanted to offer some explanation. We have actually been asking for users' birth dates on several services for years. Under our polici
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Blucap 7/27/11 2:55 PM Natalie, thanks for your reply, however, could you please be more specific on your line: "we're actively investigating any other options that we may be able to offer for exporting data from accounts" Shutting out people from their email is evil, giv
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 PMCOLiveira 8/11/11 10:40 AM This is totally unacceptable. I have the same problem with me daughter's account!!!!!!!!!!!!!!!!!!!!!!!!! Years of mails, photos, etc and now I am unable to access them!!! All because of Google+ What kind of company is this?!?!?!??!?!? If you require
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Selk68 8/13/11 1:09 PM Natalie, why can't it be like Yahoo Family accounts? http://help.yahoo.com/l/us/yahoo/family/basics/family-01.html
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 troyy0206 8/17/11 6:19 AM There is so much about COPPA and the implications that most people do not understand.  When you can read the COPPA Law details at http://www.coppa.org/coppa.htm and say that you completely understand it as well as the inner workings of Google or anot
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 leej1973 8/18/11 3:19 AM Hi, I was wondering if you could help me?  My son attempted to sign into his gmail account this morning only to receive a message stating that it had been disabled due to him not being 13. The message stated that he must prove he’s 13 within 29 days
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 gobutler 8/21/11 3:24 PM Two of my kids, who are under 13, have been using their gmail accounts for at least 2 years without problems. No we did not lie about their age. We are very careful not to let them sign up for services that have this policy. It's very disturbing that
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 kafortunes 8/21/11 4:15 PM Iʻm only 10 years old. I have been using Gmail since I was 7, and I did not lie about my age. It did not ask anyway. I tried to sign up with Google+, but then it blocked me. I quit out in the "re-enter page" (government ID or $0.30 on a credit card,
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 vanderleun 8/29/11 2:05 PM So the message inside this message is what? Sign up for Google+ and invite google to come into your family and fiddle about with your kids? That's how most will read it. Good luck with that overtake Facebook move.
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Laurent Gauthier 8/31/11 4:29 PM Just happened to me. So incredibly frustrating. Why is Google even running an ad that shows creation of a Google Account for a young child? http://www.youtube.com/watch?v=R4vkVHijdQk I am the father of an 11 years old age. He is accessing this accoun
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 qpmsva 9/3/11 12:49 PM My oldest daughter also has a Google account (she uses gmail, docs & calendar) & she is 10. I signed her up for her account a few years ago & I did not have to enter any age information. I have also reviewed Google's Terms of Service at http://www.go
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 thusitha9 9/8/11 10:01 AM I am Thusitha from Sri Lanka, I was using Google+ for our relationship purposes, I changed our google+ birthday to the day we met together which was around 3 months... suddenly our google account got suspended, its telling us to prove our birthday to
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 yconybeare 9/9/11 6:26 AM Dear Ms. Villalobos, As you are "actively investigating any other options that we may be able to offer for exporting data from accounts that have become locked for this reason," I'd like my daughter's account to be considered for this process.  She i
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 leej1973 9/10/11 11:55 AM Anybody else notice how unhelpful and unwelcome Troy0206's rather patronising and smug comment was? For those who missed it, here's the gist - "If you did not follow the rules, to bad for you. Good luck with your "demands", I find the idiocy which wi
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 lp.descamps 9/15/11 8:05 AM happened to me today aswell. just find the video posted above very ironichttp://http://www.youtube.com/watch?v=R4vkVHijdQk i did the same when my kids were born and today blocked... :-( all her emails....first emails....all blocked. i ve sent my id card and
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 angimom 9/15/11 10:48 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 afhjc 9/15/11 11:00 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 jazzy1101 9/20/11 7:41 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 fuzuku 9/20/11 9:44 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ValerieGab 9/20/11 10:23 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Wilmar77 9/20/11 11:00 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 nivasm 9/21/11 5:09 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 nivasm 9/21/11 5:15 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Kace71 9/21/11 5:41 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 StefanIzak 9/21/11 6:19 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Kaleh 9/21/11 6:35 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 jennchan1158 9/21/11 7:11 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 jennchan1158 9/21/11 7:31 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 vyomraval 9/21/11 7:34 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 bcclam 9/21/11 7:39 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Hayyifas 9/21/11 8:10 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 BuckeyeDrew 9/21/11 8:41 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ktsparklelee 9/21/11 8:56 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ktsparklelee 9/21/11 9:00 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Sarah 9/21/11 5:56 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 mfcla 9/21/11 9:13 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 fuzuku 9/21/11 10:02 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 bcclam 9/22/11 5:11 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 bron4 9/22/11 6:16 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Peri129 9/23/11 12:25 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 bcclam 9/24/11 8:31 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 mlynn378 9/24/11 9:02 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Bleb Nevus 9/25/11 10:49 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 kwhaley 9/25/11 1:19 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Kaleh 9/25/11 3:40 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 v h-b 9/25/11 4:34 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 DanBalt 9/25/11 6:09 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Kaleh 9/25/11 6:23 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 mlynn378 9/25/11 9:31 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 taipingong 9/28/11 6:21 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 welcome009 9/28/11 8:30 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 welcome009 9/28/11 9:10 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 mandira.moddie 9/28/11 10:39 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 mandira.moddie 9/28/11 10:45 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 haszari 9/28/11 11:53 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 hzhu48 9/30/11 6:06 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 KennethF 10/2/11 1:39 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Wendy Merd 10/2/11 10:56 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 wdurham 10/2/11 11:26 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Concerned dad indeed 10/2/11 12:31 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Concerned dad indeed 10/2/11 12:40 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Kaleh 10/2/11 1:57 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 mfbmfb 10/3/11 5:52 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 AAfaf 10/3/11 7:03 PM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 jenniferanne 10/8/11 1:28 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ritywer 10/10/11 5:02 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 pnjs 10/11/11 6:02 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 aacklin1 10/12/11 2:58 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 poorme 10/16/11 4:53 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 mikebounds 10/17/11 10:29 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 srinivasakkaraju 10/17/11 12:24 PM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 velguy 10/17/11 10:31 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 KennethF 10/21/11 6:34 AM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 aldisatriani 10/26/11 3:56 AM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 FrustratedGuy123 10/29/11 3:00 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 bunkacid 10/29/11 3:43 PM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 vikasgargindia 11/16/11 12:03 AM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 bunkacid 12/18/11 1:35 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 kittiladi 12/18/11 5:29 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 lollipoppi 12/18/11 6:00 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 snoje2000 12/19/11 2:18 AM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Sarah 12/28/11 11:20 AM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 CathieT 1/27/12 5:47 AM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Helo Pilot13 1/31/12 8:36 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Helo Pilot13 1/31/12 8:37 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ktreyn 2/8/12 6:09 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 learned1 2/9/12 12:32 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ysmntnman 2/10/12 6:44 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 joanyr 2/11/12 11:25 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 jojokamoto 2/11/12 1:23 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 jojokamoto 2/11/12 1:26 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 dragonladi6 2/15/12 8:04 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Savannah7911 2/21/12 7:01 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The Riddle Raptor 2/22/12 3:02 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 MySupernaturalMuse 2/22/12 8:41 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 MySupernaturalMuse 2/22/12 8:44 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Savannah7911 2/25/12 1:10 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 brigrovearg 2/25/12 6:15 PM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 babool 3/16/12 11:05 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 metermaid0330 4/9/12 9:26 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Binary01 4/10/12 12:36 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ruminatus 4/11/12 12:57 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 katefrishman 4/12/12 10:04 AM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ABandikoot 4/25/12 3:33 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Somnath. 5/10/12 6:33 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 TeacherDad 5/12/12 4:30 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The C Man (Elder Advisor - Mobile Laureate) 5/12/12 7:56 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Orlandomt79 5/12/12 3:09 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The C Man (Elder Advisor - Mobile Laureate) 5/12/12 3:17 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 veryannoyedthatilostgmail.com! 5/14/12 11:16 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The C Man (Elder Advisor - Mobile Laureate) 5/14/12 12:10 PM
Google, allow accounts for children < 13 years old! (Yahoo! does it already.) ymf 5/15/12 11:05 AM
Re: Google, allow accounts for children < 13 years old! (Yahoo! does it already.) The C Man (Elder Advisor - Mobile Laureate) 5/17/12 10:33 AM
Re: Google, allow accounts for children < 13 years old! (Yahoo! does it already.) ymf 5/17/12 9:04 PM
Re: Google, allow accounts for children < 13 years old! (Yahoo! does it already.) Sarah 5/22/12 5:41 PM
Re: Google, allow accounts for children < 13 years old! (Yahoo! does it already.) ymf 5/22/12 8:03 PM
Re: Google, allow accounts for children < 13 years old! (Yahoo! does it already.) The C Man (Elder Advisor - Mobile Laureate) 5/23/12 6:57 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 petter hebæk 6/11/12 11:41 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ymf 6/12/12 9:34 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 mbelsky 6/13/12 8:23 PM
Re: Google, allow accounts for children < 13 years old! (Yahoo! does it already.) Guy W 6/14/12 6:34 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Glen_GG 7/2/12 10:52 PM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Iain Davis 1/1/13 1:25 PM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Iain Davis 1/1/13 2:20 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ymf 1/1/13 5:55 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Iain Davis 1/2/13 7:38 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Iain Davis 1/2/13 7:46 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 David Morgan Jones 1/25/13 7:04 AM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 corey labrecque 1/30/13 10:15 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The C Man (Elder Advisor - Mobile Laureate) 1/30/13 10:49 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Sheila Rasouli 1/30/13 6:37 PM
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Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The C Man (Elder Advisor - Mobile Laureate) 1/31/13 5:00 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 ymf 1/31/13 8:53 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The C Man (Elder Advisor - Mobile Laureate) 1/31/13 9:35 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Potion58 2/21/13 1:16 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The C Man (Elder Advisor - Mobile Laureate) 2/21/13 3:42 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Potion 58 2/21/13 4:02 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The C Man (Elder Advisor - Mobile Laureate) 2/21/13 7:01 AM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 Jas Dhillon 2/26/13 2:15 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The C Man (Elder Advisor - Mobile Laureate) 2/26/13 3:13 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 D0gg3d 3/22/13 1:58 PM
Re: My child abruptly lost all access to her years-old gmail account because she is under 13 The C Man (Elder Advisor - Mobile Laureate) 3/22/13 8:14 PM
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