| Cannot Empty Trash, Cannot Delete Files | squirrelfire | 1/31/11 7:47 AM | I have seen that several other people have had similar problems, but as no one seems to have a solution other than positing here and hoping someone from the Google team can go in and fix things posting this problem seems to be the only recourse. I w |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 2/1/11 1:07 PM | Hi Squirrelfire, Could you tell me the names of a couple of the files that you can't move to trash? As well as the names of a couple of files that you are unable to purge from trash. Is the email address that you use to post in this forum the same |
| Re: Cannot Empty Trash, Cannot Delete Files | squirrelfire | 2/1/11 1:17 PM | Rebecca, Yes, the email for this account is the same one I am having troubles with. The files I could not delete seem to have gone, but the files and folders in the trash are still there, the first few in the list (in order) are: 2007 (folder) Tes |
| Re: Cannot Empty Trash, Cannot Delete Files | Daniel1960 | 2/1/11 1:37 PM | Hi Rebecca, seems that I have a similar problem (see: http://www.google.com/support/forum/p/Google+Docs/thread?tid=6da5f02586a07f65&hl=en). I can't purge some collections and files from trash. The email address that I use to post in this forum is the |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 2/1/11 2:56 PM | Thanks for the quick responses and the information. We're looking into this. Best wishes, Rebecca |
| Re: Cannot Empty Trash, Cannot Delete Files | Daniel1960 | 2/3/11 5:03 AM | Hi Rebecca, today I've looked into the trash and it was empty. Nice!But I've created a new zombie in the trash by conducting two simple test: 1st test (works): 1. Under "My Collections" created a new collection named "test"2. Selected collection "tes |
| Re: Cannot Empty Trash, Cannot Delete Files | Stubby.Rock | 2/3/11 7:40 AM | I seem to be having the same issue. I have file and folder that seem to be stuck in my Trash. No mater what I do these files stay in the Trash. Seems to be a common issue after searching a bit any fix for this. I have tried the typical approaches |
| Re: Cannot Empty Trash, Cannot Delete Files | squirrelfire | 2/3/11 9:16 AM | Rebecca, Thanks for your help, everything is cleared up. |
| Re: Cannot Empty Trash, Cannot Delete Files | Bas Braams | 2/3/11 10:46 AM | Daniel1960 has produced a beautiful small test and it should help immensely in clearing up that problem of orphans in the trash that cause an internal server error. For the record, I can reproduce the test on my side of the globe. Here is my variant. |
| Re: Cannot Empty Trash, Cannot Delete Files | Bas Braams | 2/3/11 10:54 AM | One follow-up question to Daniel1960: Isn't it your first scenario that causes the orphan and the server error to appear, not the 2nd scenario? It is that way for me. |
| Re: Cannot Empty Trash, Cannot Delete Files | Daniel1960 | 2/3/11 5:26 PM | Hi Bas Braams, I was able to successfully reproduce your test case.It seems that I mixed up my test labels and the last test steps. Here's the fixed version - the first test should fail: 1st test (fails): |
| Re: Cannot Empty Trash, Cannot Delete Files | ianray1 | 2/5/11 9:22 AM | I am having the same issue. I have a thousand+ files in trash. I was uploading a folder tree and ran out of space (got to 1023/1024 mb). I tried to delete the folder/"collection" all the documents I just uploaded were in to clear it out and start ove |
| Re: Cannot Empty Trash, Cannot Delete Files | ianray1 | 2/5/11 10:07 AM | I read this more closely. If I can send some filenames to clear this up, that would be good. |
| Re: Cannot Empty Trash, Cannot Delete Files | smiffer55 | 2/7/11 6:48 AM | I too am having this problem. I delete a handful of docs and it says they're being moved to trash. When I refresh the screen it's still there though. This has been going on now for about a week. |
| Re: Cannot Empty Trash, Cannot Delete Files | smiffer55 | 2/7/11 7:49 AM | The files I'm trying to delete are in two folders, the folder structure is: Ad Pages > Insides Ad Pages > Back Not only can I not delete the file within Insides & Back but I cannot move them either. I tried creating a new folder and moving items the |
| Re: Cannot Empty Trash, Cannot Delete Files | Cheadstina | 2/7/11 12:31 PM | I'm having this problem too.All the content in my trash folder can be deleted but I cannot. It says it's emptied the trash but it's all still there (422 files). I really hope you can help. |
| Re: Cannot Empty Trash, Cannot Delete Files | BigMcGuire | 2/8/11 1:49 PM | I have this same problem too. I have hundreds of files in the trash folder and Google Docs says I'm using 6GB when I'm not (the items in the trash). But I can't download them as it says : "Sorry, the page (or document) you have requested is not avail |
| Re: Cannot Empty Trash, Cannot Delete Files | jgkurz1 | 2/8/11 1:54 PM | Same problem here. I have a file in my Google Docs account I cannot delete or rename. |
| Re: Cannot Empty Trash, Cannot Delete Files | tburdin | 2/10/11 6:31 AM | Same problem. Can't delete 100's of documents. Message says that documents are moved to trash or that I've emptied the trash but nothing really happens. Unable to access the document due to "sorry..." message or unable to download. |
| Re: Cannot Empty Trash, Cannot Delete Files | BigMcGuire | 2/10/11 6:35 AM | No offense to Google for providing an awesome service that I've used for years but this delete problem is pretty serious, especially for those of us with gigabytes in the trash. Either don't count the space in the trash or allow us to delete items in |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 2/10/11 8:46 AM | Hi Everyone, We've been working on some solutions related to the trashing behavior. These should start rolling out today. If for some reason tomorrow (Friday) you are still having trouble purging your trash of deleted items, please post back here. |
| Re: Cannot Empty Trash, Cannot Delete Files | BigMcGuire | 2/10/11 8:59 AM | Thanks Rebecca! Great work to you and your co-workers. |
| Re: Cannot Empty Trash, Cannot Delete Files | EDFHR | 2/10/11 1:12 PM | Hi Rebecca, Can you or someone from your team still manually delete things? I have approx. 16 documents in my trash for an account I JUST created for my work. We created this to expedite the process of getting certain documents out to clients and be |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 2/11/11 1:37 PM | Hi EDFHR, Are your documents still in the Trash or have they now been purged? best wishes, Rebecca |
| Re: Cannot Empty Trash, Cannot Delete Files | BigMcGuire | 2/11/11 1:59 PM | Just wanted to report that the 1000+ documents in my trash folder are gone. I've deleted many more successfully. I haven't been able to re-create the problem. Thanks! |
| Re: Cannot Empty Trash, Cannot Delete Files | zhamkochyan | 2/11/11 2:08 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 2/11/11 2:12 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Bas Braams | 2/12/11 3:27 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | tassiesaint | 2/12/11 8:52 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Bas Braams | 2/13/11 12:44 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bradnh | 2/13/11 11:19 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bacaba | 2/13/11 6:35 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Andrew Arnott | 2/14/11 8:04 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bacaba | 2/16/11 9:29 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Bas Braams | 2/16/11 10:07 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 2/17/11 2:12 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 2/18/11 12:21 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 2/18/11 4:30 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | JageeJ | 2/19/11 6:46 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bradnh | 2/20/11 1:30 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 2/22/11 1:56 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 2/22/11 4:37 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 2/22/11 4:39 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bradnh | 2/22/11 6:47 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rachel_Advent | 2/23/11 4:06 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Andrew Arnott | 2/25/11 7:17 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bradnh | 2/25/11 7:32 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | rfkirk | 2/25/11 11:57 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 2/25/11 1:31 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 2/25/11 3:54 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bradnh | 2/26/11 5:56 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | BigMcGuire | 2/26/11 10:24 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Bas Braams | 2/27/11 4:03 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 2/28/11 10:50 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 2/28/11 3:19 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 2/28/11 3:42 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 3/4/11 7:54 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bradnh | 3/4/11 8:12 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | koosvds | 3/6/11 11:46 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Prantha | 3/6/11 1:59 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Dani L | 3/7/11 1:12 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | koosvds | 3/7/11 1:45 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bradnh | 3/7/11 5:50 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 3/7/11 6:33 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | koosvds | 3/7/11 11:49 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | lesteringber | 3/8/11 5:58 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | rfkirk | 3/10/11 10:33 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 3/11/11 1:37 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | lesteringber | 3/11/11 4:31 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | rfkirk | 3/12/11 12:22 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bradnh | 3/12/11 6:42 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 3/12/11 7:02 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 3/12/11 7:04 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | lesteringber | 3/13/11 9:39 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | rfkirk | 3/13/11 7:38 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | lesteringber | 3/14/11 1:14 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 3/14/11 1:59 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | lesteringber | 3/14/11 2:20 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | lesteringber | 3/14/11 4:36 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | rfkirk | 3/14/11 5:05 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | GregWexell | 3/15/11 12:27 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | rfkirk | 3/15/11 4:02 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | japx | 3/17/11 3:22 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | rfkirk | 3/17/11 8:08 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | shaltryc | 3/21/11 8:52 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 3/21/11 12:06 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | andrewf1 | 3/21/11 9:34 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rachel_Advent | 3/22/11 2:14 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | rfkirk | 3/22/11 5:41 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 3/25/11 7:35 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Gill | 3/25/11 12:10 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | royentebi | 3/25/11 8:41 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Gill | 3/26/11 3:08 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 3/28/11 7:22 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | manmohandev | 3/31/11 12:05 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | darjan.paul | 4/2/11 10:41 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Bas Braams | 4/2/11 11:03 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | manmohandev | 4/2/11 11:05 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | darjan.paul | 4/3/11 4:13 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | katzman001 | 4/3/11 1:33 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | liveorgandonor | 4/4/11 10:45 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | katzman001 | 4/4/11 11:10 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | manmohandev | 4/5/11 4:38 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Ted J | 4/5/11 8:21 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | manmohandev | 4/6/11 1:39 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | manmohandev | 4/6/11 1:42 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | chrisforumz | 4/6/11 2:32 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Dirky | 4/7/11 6:05 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Rebecca | 4/7/11 12:50 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Ted J | 4/7/11 12:55 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Dirky | 4/7/11 1:09 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | juancastro86 | 4/9/11 6:57 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Bas Braams | 4/9/11 10:18 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | matt.sponheimer | 4/20/11 9:57 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | katzman001 | 4/21/11 2:53 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | BigMcGuire | 4/27/11 2:18 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | Jazem | 5/8/11 6:51 PM | |
| Re: Cannot Empty Trash, Cannot Delete Files | matt.sponheimer | 5/10/11 2:25 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | vacpav | 5/11/11 8:15 AM | |
| Re: Cannot Empty Trash, Cannot Delete Files | bradnh | 5/11/11 8:37 AM |