|I have problems with chat answers being sent to wrong persons||Gentle Dom||9/26/13 12:01 AM|
althought they are typed in the right chat window.
Some minutes ago, I received a chat from someone and answered it in that same chat window on my gmail browser.
Then I received an answer by someone else (D. B.) thanking me for that message but saying it was probably not inteded for her - which it obviously had not been since I had typed it in the chat window that was open.
Since something like this had never happened before, I signed out of gmail and back in again to then answer her (D. B.) in the chat window I opened then. When I looked at my "chats" history, it told me my "Hi" had gone to yet another person (A).
See the attached screenshot where my Hi appears in the chat window to D.B. but in the chat history to A.
How on earth can this happen and how are we supposed to use chat if this can happen?
If your question is regarding a technical issue, please provide the following information:
OS: Windows 8 64 bit
Browser(s) & version: Chrome 29.0.1547.76
Plugin Version: Google Talk Plugin v220.127.116.1168 but this was the normal chat that runs directly in the gmail window, not the plugin and not a hangout.
Steps to reproduce your issue: Just answer in a chat and see if that person receives your answer or if it goes to a random person from your contacts :(
- Did you try another browser? Did you clear browser cache & cookies? Did you try disabling all browser extensions/add-ons? I won't chat before this issue is fixed.
- Did you try manually updating the plugin? I didn't use the plugin as far as I know.
- Do you meet the minimum requirements? Chat always worked perfectly so far.
- Did you check out our Known Issues page? Nothing on it regarding this.
|Re: I have problems with chat answers being sent to wrong persons||KeithR Sweeper||9/26/13 3:03 AM|
Google is aware of a problem with Chat. See Apps Status Dashboard
|Re: I have problems with chat answers being sent to wrong persons||mote||9/26/13 3:30 AM|
I got this to.
|Nick Lowe||9/26/13 3:34 AM||<This message has been deleted.>|
|Re: I have problems with chat answers being sent to wrong persons||Pavlo Kyreyto||9/26/13 3:41 AM|
|Re: I have problems with chat answers being sent to wrong persons||Subhajit Dutta||9/26/13 3:53 AM|
Google has to be more responsible !
|Re: I have problems with chat answers being sent to wrong persons||PardeepDhingra01||9/26/13 4:03 AM|
I am also having the same problem,while i was chatting with my other colleague my chats sent to my boss and my boss chats which he sent to me sent to my colleague...
|Re: I have problems with chat answers being sent to wrong persons||Manu V Subrahmanian||9/26/13 4:12 AM|
I am also getting the same problem ......
|Re: I have problems with chat answers being sent to wrong persons||GMicros||9/26/13 5:06 AM|
Me too!! I've friend private conversation in my chat history on gmail!
|Re: I have problems with chat answers being sent to wrong persons||Gentle Dom||9/26/13 5:21 AM|
According to the Apps Status Dashboard, the issue should be fixed by now but I will wait until there is an official announcement by someone of google here in the group.
Our team is continuing to investigate this issue. We will provide an update by 9/26/13 2:30 PM with more information about this problem. Thank you for your patience.
The issue has been resolved and all services are gradually returning to normal. We will update when full service is restored.
|Re: I have problems with chat answers being sent to wrong persons||Leonidas Tsampros||9/26/13 5:44 AM|
Same thing exactly happened on my latest hangouts app on android.
|Re: I have problems with chat answers being sent to wrong persons||Ayesha Variyawa||9/26/13 6:01 AM|
this happened to me a few hours ago. i was using the gmail chat through firefox and it got routed to another contacts chat on hangouts on his phone. is there any progress on this problem?
|Re: I have problems with chat answers being sent to wrong persons||Calvin01||9/26/13 6:11 AM|
|Re: I have problems with chat answers being sent to wrong persons||Shrikrishna Bhat||9/26/13 6:22 AM|
Even I am facing this issue now...
|Re: I have problems with chat answers being sent to wrong persons||Ramon Janssen||9/26/13 7:11 AM|
What puzzles me is that they say they resolved the issue over 3 hours ago and yet you still experience this issue, 47 minutes ago, as i write this.
Also an update was supposed to be posted an hour and a half ago and still nothing has been posted. Google forcing their users to switch to Hangouts?
|Mark Beal||9/26/13 7:54 AM||<This message has been deleted.>|
|Re: I have problems with chat answers being sent to wrong persons||Mojdeh Azad||9/26/13 8:12 AM|
I got this too, and my chats went to several other contacts! It's horrible
|Re: I have problems with chat answers being sent to wrong persons||Gentle Dom||9/26/13 8:12 AM|
Now, they say on the Apps Status Dashboard that the issue is not resolved - or is it? They contradict themselves:
We are continuing to investigate this issue. We will provide an update by 9/26/13 6:00 PM detailing when we expect to resolve the problem.
Earlier today we identified an issue with Google Talk messages sent between 22:00 PST and 01:30 PST. Any messages sent after 01:30 PST are unaffected.
Either messages are not affected any more and thus it is resolved or they still don't know what really happened and only hope that messages sent now are unaffected.
|Re: I have problems with chat answers being sent to wrong persons||mohit3081989||9/26/13 8:24 AM|
I am also facing the same issue. It is big security threat.. Never seen this from Google.
|Re: I have problems with chat answers being sent to wrong persons||Calvin01||9/26/13 8:24 AM|
I don't get it… what time is it? I'm french and little bit confused.
«Between 22:00 and 01:30», isn't that the 24-hour clock? So they mean that the problem was resolved one hour and half after midnight?
But I'm pretty sure that the issu was still in place after that, even in USA no ?
or does it mean 13:30 ?
Ok… have to check PST system… :D
|Re: I have problems with chat answers being sent to wrong persons||Paul Neale||9/26/13 8:26 AM|
Yep, affected us. We use it at work too, so confidential info could have been exposed.
Totally unacceptable! Plus, now I am now having to investigate disabling chat on our platform and implementing another solution.
Bad show Google, bad show.
|Re: I have problems with chat answers being sent to wrong persons||Gentle Dom||9/26/13 8:39 AM|
Since I'm German, it shows the entries on CET for me which is the same as for you in France. So they expect to write an update again in a bit over 20 minutes but if you look at the earlier announcements, that probably means any time between half an hour and three hours from now.
Since the google headquarter is located in California, they use PST or now PDT which is 9 hours behind "us" here in central Europe, so their midnight is our 9 AM.
|Re: I have problems with chat answers being sent to wrong persons||Calvin01||9/26/13 8:56 AM|
It seems to be obviously now, it's localized time on this page… Sorry I haven't really use my brains on this.
Thanks for the clarifications.
|Re: I have problems with chat answers being sent to wrong persons||Knight4||9/26/13 9:02 AM|
Boy, this NSA service pack installation sure is slow...
|Re: I have problems with chat answers being sent to wrong persons||Gentle Dom||9/26/13 9:07 AM|
|Re: I have problems with chat answers being sent to wrong persons||Dori Storbeck||9/26/13 9:49 AM|
There was an issue today that affected some people using Google’s instant messaging services. We have since identified the problem, stopped it from recurring, and are currently applying a fix. We're very sorry to anyone affected.
For further updates please refer to the Apps Status Dashboard.
|Re: I have problems with chat answers being sent to wrong persons||leupagus||9/26/13 10:06 AM|
I have absolutely no confidence that you're telling the truth, Dori, since people are still reporting the problem this morning. Don't refer us to another page in order to give us answers -- we deserve to know what's going on, since this is a monumentally irresponsible breach of security and functionality. Additionally, if this is some sort of stunt to get people to switch to the awful "hangouts," then you've got a much bigger problem.
|Re: I have problems with chat answers being sent to wrong persons||Sheri Ferber||9/26/13 10:26 AM|
This is not even an answer to our question. This is about GOOGLE TALK.
We are referring to written chats. In conversation with one person but message goes to a completely different person that we were not in a conversation with.
|Re: I have problems with chat answers being sent to wrong persons||Mike Verdeyen||9/26/13 10:32 AM|
In my apps domain, I can say that we've had problems which have happened outside of the hours referenced on the app status dashboard (22:00-01:30)...in fact, we have an example of the issue happening around 0330 PST...
it is unclear whether we a continuing to see it. What we saw was that chat transcripts were getting emailed to people. Also...in one users' account, a chat which was listed in history as "user B" was actually with a chat that was had with "user C" - but the log showed an entirely different user.
I've forced all chats in my domain to be "off the record" to lessen the possibility that the chat transcript is emailed off to another user. I don't think that necessarily solves the core issue, however, and I suppose it is possible that users were emailed the transcript because they were offline at the time and google thought it would be useful to email them what they missed. I'm guessing had the users been online, they would have started receiving some random chats.
This is a pretty big deal...scratch that...it's not pretty big...it's really big. Certainly, it shakes peoples' confidence. Moreover, the fact that the app status dashboard provides conflicting information really makes it feel like amateur hour at the googleplex. Did they really find the problem and resolve it? Why did I see it outside the windows they specified? Google needs to provide some detailed information and over communicate on this to gain some trust/confidence that the issue is solved. My next step, I suppose, is to shut down chat altogether to avoid any further possibility of a breach of confidentiality.
|Re: I have problems with chat answers being sent to wrong persons||Stian Sandviknes||9/26/13 3:14 PM|
This is beyond inexcusible, and from a privacy point of view, fairly decimating.
I don't want "I'm sorry" - it does nothing to remedy the issue, it tells me nothing of what I need to know about the problem and it only serves to make me annoyed.
You're treating me like a child who doesn't need information about goes on with his surroundings.
The apps status dashboard is pretty obviously not telling truth - there are still users reporting this happening as we speak.
Either fix the problem, shut down the chat service until you've fixed the problem, or send out a proper announcement about the problem in a way that cannot be ignored by anyone.
You are leaving your users in the dark about a serious privacy-issue, and that shakes my faith in your concern for people's privacy in a pretty big way.
How would you like it if your phone was sending copies of your private text messages to random people in your contacts list?
Or if your mailman was making copies of random letters and delivering them to others? That letter from your doctor? Or husband in a warzone?
This is no different.
At the very least, we deserve to be told that our data isn't safe until the problem is fixed. You are being irresponsible and unprofessional about the whole issue by not announcing it.
At least do something, give me some reason to trust that you're going to fix this. Right now I don't.
|Re: I have problems with chat answers being sent to wrong persons||james243623||9/26/13 7:56 PM|
Bug has been completely fixed for me.
Also, the chat histories were deleted for me and the recipients.
Hopefully this is resolved for others as well.
|Re: I have problems with chat answers being sent to wrong persons||Ben Lisle||9/26/13 9:19 PM|
We deserve a public and highly detailed post-mortem. When is this going to be released?
|Re: I have problems with chat answers being sent to wrong persons||Gentle Dom||9/26/13 9:48 PM|
How dare you call the worst possible breach of security you ever gave us (as far as I know) a "problem" here or a "disruption" in the other thread and apologize for the "inconvenience"???
People talked with other people and google sent those messages to random people instead of (or in addition to) those they thought they were talking with. This is not a disruption, this would normally be a reason to stop using gmail, gtalk, and any other personalized services you offer all together. How are we supposed to trust you again if you do not tell us exactly how this could happen and how you fixed it and why it will never ever happen again and why it will never ever happen to the e-mails gmail sends? Or could it be you cannot guarantee that this will not happen again or that it also might affect e-mails? Then better tell us so and look for a new business you could start while you close down gmail, gtalk and other highly sensitive services that you apparently can lose control of so very easily and not even realize what kind of damage you do to your users and also to your own credibility.
So here is what we expect from google:
|Re: I have problems with chat answers being sent to wrong persons||János Pásztor||9/26/13 11:20 PM|
Hello Gentle Dom (and everyone else),
I am a software engineer and I believe I need to point something out here. People make mistakes. Sometimes big mistakes. That's why software is buggy. In order to defend against bugs, one can only take a layered approach, never rely on a single thing to work correctly.
In terms of an IM and e-mail software - no matter what kind of software of protocol you are using - the best thing you can do as an end user to prevent data leaks is using end to end encryption. In layman's terms it means that you will encrypt messages to your spouse in a manner that only your spouse can read them and the messages to your boss so only your boss can read them. Yes, this is a bit of a hassle because you have to teach all of your contacts how to use encryption and it's a shame that Google Talk/Hangouts doesn't do this by default, but the good news is that there's a relatively easy to use solution for it on IM, which is called Off The Record Messaging. It can be easily installed in desktop software. You can find a list here: http://en.wikipedia.org/wiki/Off-the-Record_Messaging#Client_support
Personally I stopped using Google messaging services altogether and am overhauling my complete messaging infrastructure to include encryption wherever possible.
I hope this helps.
|Re: I have problems with chat answers being sent to wrong persons||Karl Tessier-Ashpool||9/26/13 11:59 PM|
It was inconvenient, but you make out like it's the end of the world. If it's that serious, maybe you should ask for your money back...
|Re: I have problems with chat answers being sent to wrong persons||Gentle Dom||9/27/13 12:14 AM|
When people say it may have caused the end of their relationship since the wrong person got whatever and others say their boss got what they thought they told a colleague, I would say it is way more than just inconvenient. I am not here to judge what anybody tells someone else but when a company like google offers a service where they claim you could talk with others in privacy and then this privacy is gone, it is the end of the service in my view and I will not go back to using it any more unless the points I stated above are met.
I'll check out what János Pásztor mentioned above and I may not go back to using gmail or gmail chat any more at all if I can replace chat with that tool. To replace gmail as such is not an issue since there are plenty of other services offering e-mail. I might setup my own e-mail server but not everybody has the knowledge to do that.
It is definitely not the end of the world but google will need to have very good explanations to restore the trust users used to put into their services.
|Re: I have problems with chat answers being sent to wrong persons||Ramon Janssen||9/27/13 12:17 AM|
To all who trivialize this grave error of Google:
Some companies use the chat service for discussing things only related to the company. That may include company secrets, patent ideas, who knows.. This information can pretty much ruin things in the wrong hands.
Let's keep the risk of using free chat services out of the equation: How would you like it if that happened to your company?
We're mad because Google is trivializing the potential danger of this problem. Never in my time on the internet (since '95) have I encountered a problem quite as severe as this one. I have lost all my trust in all services by Google because of the way it's been handled.
To our programmer/developer friends:
We use this service because it's been out of Beta since what, 10 years? These are problems that one can expect in software that is not fully tested. Once it's established that it's safe, it can be deemed as such until a new piece of software comes out.
If they're going to deprecate Talk, they better test the crap out of Hangouts and improve it so that it's as easy and convenient as Talk, not gently ram it down people's throats and making severe privacy breaches in the mean time.
My last point: These products are directly competing with paid services from Microsoft and others. They should be as safe as those or they are worthless. If Microsoft had such issues with say, Office365, people would be all over it
All we ask for is good communication and perhaps a shutdown of the software until the risk is completely gone.
|Re: I have problems with chat answers being sent to wrong persons||János Pásztor||9/27/13 12:18 AM|
FYI some companies do pay Google for these services. See http://www.google.com/enterprise/apps/business/pricing.html
Leaking internal company communication to outside people could potentially be disastrous. Think sending passwords to colleagues. (I know, bad practice, but honestly, how many times does it happen?)
|Re: I have problems with chat answers being sent to wrong persons||Karl Tessier-Ashpool||9/27/13 12:25 AM|
"Some companies use the chat service for discussing things only related to the company. That may include company secrets, patent ideas, who knows.. This information can pretty much ruin things in the wrong hands. " - and if they do that, unencrypted, on a third party free service which they have no direct control over, then they're fools and deserve everything they get. Google messed up, it's true, but people need to take responsibility for the things they send, and they need to ensure precautions are taken.
|Re: I have problems with chat answers being sent to wrong persons||mainguy||9/27/13 12:26 AM|
I was embarrassed to find out that private chats between me and another co-worker had been forwarded to other co-workers. I have been on edge the whole day. Really upset actually. :-(
|Re: I have problems with chat answers being sent to wrong persons||Alexandre LAMHIEN||9/27/13 12:36 AM|
Any news about the root cause and the fix at this time ?
|Re: I have problems with chat answers being sent to wrong persons||Alvaro P.||9/27/13 12:43 AM|
A total violation of my privacy took place aswell due to this "bugg" , i guess the problem has been fixed, but what about the problems created by it?
|Re: I have problems with chat answers being sent to wrong persons||Kaleh||9/27/13 5:33 AM|
Dori is only the messenger ... she has no control over what happened, how to fix it, and can be limited (by Google) as to what information she can impart to others.
I know that is frustrating, and I certainly encourage others to express their grave concerns about what has happened and how Google has (or has not) communicated with users ... but ... please ... don't shoot the messenger. Dori's hands are likely tied in a way which may prevent her from providing the kind of responses you would like to get from a Google employee.
|Re: I have problems with chat answers being sent to wrong persons||Gentle Dom||9/27/13 5:42 AM|
I don't intend to shoot her but the usage of words like "disruption" to describe the worst possible breach of privacy this service can encounter is very poor in my view. It may be that she was told to use this word instead of something that would somehow show how severe this problem is and I do not want to blame her for that in this case.
I purposefully wrote my points as steps we expect from google, not from her personally. If she is unable to give us this information, I would hope that she will manage to find someone at google who can answer our questions and confirm here that something even remotely close to what just happened will never happen again or many users will simply stop using these services. Some have already and personally, I will not start using them again before we have such a definite statement. It is in google's own interest to restore their own credibility.
|Re: I have problems with chat answers being sent to wrong persons||Ben Lisle||9/27/13 5:44 AM|
Gentle Dom is within his right to be annoyed. He's annoyed at a Google representative downloading the severity of this "bug". This is a huge issue.
I want answers and not just because I am paying for GApps. I want to know why I should trust Google.
|Re: I have problems with chat answers being sent to wrong persons||Kaleh||9/27/13 6:17 AM|
@Ben Lisle ... I agree that everyone is entitled to be annoyed (with Google ... in general) and to express that annoyance. My point is that those who are in a position to communicate with the users in the forum (such as Dori) may be at the mercy of a higher level authority who limits what she can and cannot say.
At the same time, no matter how much others want to hear from the "authority" figures, at this point in the game it would surprise me greatly if Google made any kind of more detailed public response to users. And, it would be especially unusual for those top dogs to make an appearance in the forum.
However, the concerns that users are expressing here are valuable pieces of information that Dori can funnel to others within the organization.
|Re: I have problems with chat answers being sent to wrong persons||Gentle Dom||9/27/13 11:27 AM|
Obviously, google is not interested in letting us know what exactly happened or how they think they fixed it or if it is truly fixed, the only comment on their Apps Status Dashboard is "The problem with Google Talk should be resolved. We apologize for the inconvenience and thank you for your patience and continued support."
I won't use this service any more and I can only recommend to anybody to stop using it unless you only want to talk about what the weather is like or other information that you could post on a blog as well as speak about it in this so-called "chat".
|Re: I have problems with chat answers being sent to wrong persons||harrytiel||9/29/13 9:40 AM|
I have a very simple question: Is there a way of knowing WHO has received the chats? I know at least two of my colleagues did because they came to my desk and told me so...
|Re: I have problems with chat answers being sent to wrong persons||WhyShouldINeedToDisplayMyNameOnASupportForumForAPrivacyIssue||9/29/13 9:54 AM|
I agree. We need to be able to find out who our chats were sent to erroneously.
Simply deleting all history of these chats, as Google has done, does more harm than good, as it prevents us from knowing what personal issues might have been caused by this horrible error.
Google support, please send me a list of everyone who mistakenly received my messages. This is extremely important and Google's behavior has so far been utterly shameful.
|Re: I have problems with chat answers being sent to wrong persons||harrytiel||9/29/13 9:59 AM|
Are you sure Google has deleted all history of these chats?
|Re: I have problems with chat answers being sent to wrong persons||WhyShouldINeedToDisplayMyNameOnASupportForumForAPrivacyIssue||9/29/13 10:05 AM|
It seems like it. In my chat history with the person that I was actually chatting with, who the messages were actually intended for, there is no record of the chats.
Similarly, the one person who told me they received my chats looked on their account, and found that the messages were also gone.
|Re: I have problems with chat answers being sent to wrong persons||mainguy||9/29/13 10:06 AM|
Yes, the chat history during that period was deleted by Google. I happened to check my chat history in the early morning and found out my private chat messages were sent out to 3 of my co-workers. Then after that Google deleted them.
|Re: I have problems with chat answers being sent to wrong persons||harrytiel||9/29/13 10:11 AM|
Knowing WHO has received the chats would be a first step in damage control...
|Re: I have problems with chat answers being sent to wrong persons||WhyShouldINeedToDisplayMyNameOnASupportForumForAPrivacyIssue||9/29/13 10:28 AM|
I agree. There is no way for me to know whether this issue is *actually* resolved unless I can see the list of people my messages were sent to. Only until then will I know whether or not I actually have a serious issue.
This problem does not begin and end with fixing a glitch in Google's codebase. It can only be solved if we have knowledge of how we were personally affected.
|Re: I have problems with chat answers being sent to wrong persons||BLESSON CHERIAN||9/30/13 6:33 AM|
same happen to me my private chats went to my wife friends it was so embarrassing