|Reviews associated with wrong listing? Ask us to move them.||Jade W.||5/16/13 3:02 PM|
I'm happy to share that business owners can now submit requests for us to move reviews from one listing to another. We'll move reviews based on the following criteria:
Change of ownership
If you are the new owner or manager of an existing business that hasn't changed it's name, reviews will not be removed. You can use owner responses to respond to previous reviews and clarify any changes/improvements to the services your business is providing.
Change in name
If you are the new owner or manager of an existing business that has changed its name, reviews may be removed if your business meets specific criteria.
Name changes that don't reflect core changes to the business's services aren't eligible for review removal. For example, if Dasha’s Dry Cleaner becomes Dasha’s Super Dry Cleaner, or JFK Limo Service becomes Super JFK Limo, reviews will remain in place.
Out of business
If your business closes, reviews will remain attached to the closed listing.
Physical location (address) move
If your business moves from one location to another and keeps the same business name, Google will generally move the reviews to the new location. There are some exceptions for businesses heavily tied to their locations, like hotels, golf courses or scenic attractions.
Submit a request for us to move reviews using this form. Currently this is only available for users of the new Google Places for Business dashboard, but we expect to expand its availability soon. I will update this post when it is available more widely.