|"file does not exist" errors for google-analytics.com||Autobeef||5/24/09 1:41 PM|
For the past year or so, I've been seeing Analytics-related errors in my Apache error log like this:
[Sun May 24 09:53:22 2009] [error] [client (ip address)] File does not exist: /home/1285/domains/carcomplaints.com/html/Subaru/Outback/1996/google-analytics.com, referer: http://www.carcomplaints.com/Subaru/Outback/1996/
.. The errors are not consistently for the same pages. However when I visit the pages where the error occurs, the page is not throwing an error. I've tried using all the major browsers. Sounds like the same exact problem as this person reported: http://groups.google.com/group/analytics-help-troubleshoot/browse_thread/thread/85fa035fa301e28c
Also just within the past few weeks, I've started seeing a very similar error with a Google/Doubleclick ad script:
[Sun May 24 13:35:30 2009] [error] [client (ip address)] File does not exist: /home/1285/domains/carcomplaints.com/html/doubleclick, referer: http://googleads.g.doubleclick.net/pagead/ads?.............
Just recently, the error switched to this:
|Re: "file does not exist" errors for google-analytics.com||SearchGuru||5/24/09 7:19 PM|
GA is able to track the pages then the errors are not due to GA but the dynamic server errors. Also only log files and not GA can give you the data of error pages like index forbidden, lost connection and others. GA can easily record user initiated error which are pre-defined to flow dynamically when the user commits error/time out
Also it is not neccessary that when you visited the page at that time you should see error for yourself when it is called perfectly by the server.
|Re: "file does not exist" errors for google-analytics.com||Autobeef||5/24/09 8:08 PM|
As I mentioned in my first post, I've audited my pages in every major browser & can't replicate the "file does not exist" error.
The way I read that, you're saying if any other dynamic scripts have references to files or images, remove them?! That's certainly not feasible. Most 3rd party ad scripts write a dynamic file reference, & 1x1 pixel image for tracking. If I misunderstood & you meant something else, please be more specific.
I disagree, I think it's a mistake to say that with certainty. GA appears to track the pages because the error occurs for less than 0.01% of page views, so we're not noticing the missing page views when the error occurs. The error appears to be caused by a conflict between GA's code & either a particular user agent or one of the 3rd party ad scripts we use.
Thanks for playing though.
|Re: "file does not exist" errors for google-analytics.com||Aaron Niemi||7/17/09 8:23 AM|
I'm also experiencing this issue, were you ever able to track down a cause/solution?
|Re: "file does not exist" errors for google-analytics.com||Autobeef||7/17/09 8:55 AM|
|Re: "file does not exist" errors for google-analytics.com||radioattic||2/11/10 10:00 AM|
I'm getting the same error, but it has not switched to "undefined." I've double-checked the code and it's exactly what Google specifies.
Google, for all the benefit this system provides, is NOT being helpful by not providing means to enter trouble tickets for the system and not providing any means of direct communication for those of us having unresolved problems. And THIS problem is still unresolved after at least two years!
|Re: "file does not exist" errors for google-analytics.com||RobLudlow||5/13/10 9:08 PM|
Same problem here. It is only effecting a small percent of my pageviews, but when a site is getting millions of pageviews a month it becomes quite noticable. I have the following error showing up like crazy in my apache error log file: File does not exist: /home/user/public_html/forum/.google-analytics.com/ga.js
Again, I highly doubt it is an implementation issue because I believe I would see it way more frequently than I am.
One point of interest: it seems that every time this error shows up, the corresponding IP address resolves to something like this: http://network-tools.com/default.asp?prog=lookup&host=22.214.171.124
Is that a proxy that is causing the problem?
|Re: "file does not exist" errors for google-analytics.com||RobLudlow||5/23/10 4:17 PM|
Update: I've been watching my error logs in real time using the following command via root ssh: tail -f /usr/local/apache/logs/error_log
I've pulled a bunch of IP's from users that are requesting google-analytics.com/ga.js and every single one of them originates from "Hughes Network Systems".
To control the experiment I grabbed some IPs from other "file not found" (images that are legitimately missing) and none of the samples were from Hughes Network.
At least in my case, all the Google Analytics "file not found" errors come from "Hughes Network Systems".
|Re: "file does not exist" errors for google-analytics.com||thomblake||8/6/10 8:33 AM|
I figured out why this sort of problem happens, and posted a description on my blog:
Basically, the problem is on their end, and there are sometimes ways you can prevent it from happening, but it's up to you whether it's worth doing.
|Re: "file does not exist" errors for google-analytics.com||RobLudlow||8/18/10 8:21 PM|
I had a great discussion with an amazing Google employee today at SES and showed him this thread. Hopefully he'll work some magic and they can push Hughes to fix this problem. I found that 1.5% of my impressions on my site were throwing this error, and my question to Google:
1. Do you think this is causing my pageviews to be underreported by 1.5% ?
2. Do you think this is affecting every single GA user that has traffic through Hughes?
Looking forward to getting this resolved!